Welcome to the On-Target Customer Portal! This guide will help you navigate the portal, manage support tickets, and utilize the various features available to you.
How to Use the On-Target Customer Portal
1. Getting Started
Registering for the Portal
To get started, you'll need to register for an account. Visit the registration page and fill in your details, including your email address and a secure password. Make sure to agree to the terms and conditions before submitting your registration.
2. Email Verification
Verifying Your Email Address
After registering, you'll receive an email to verify your address. Open the email and click on the "Verify email address" button to complete the process.
4. Logging In
Logging In to the Portal
Once your email is verified, you can log in to the portal using your registered email address and password. Make sure to check the "Remember Me" box if you want to stay logged in on your device.
5. Navigating the Dashboard
Overview of the Dashboard
Upon logging in, you'll be greeted with the dashboard. Here you can view your active tickets, file a new support ticket, and access various other features.
6. Filing a Support Ticket
Steps to File a Support Ticket
To file a support ticket, click on the "File a Support Ticket" button on the dashboard. Fill in the required details, such as your email, the type of issue, project title, and a detailed description of your request. Attach any relevant files if needed, and then click "Submit."
7. Viewing and Responding to Tickets
Viewing All Tickets
To view all your tickets, click on the "Dashboard" link. This will display a list of all your submitted tickets along with their statuses.
Responding to a Ticket
Click on a ticket from the list to view its details and respond. You can add comments and attach files if necessary. Once you're done, click "Send" to submit your response.
8. Additional Features
Knowledge Base, FAQs and Support
Explore our Knowledge Base for answers to frequently asked questions and detailed guides on using various features of the portal.
- Knowledge Base - https://www.ontargetagency.com/faqs
- Ask A Question - https://www.ontargetagency.com/faqs/kb-tickets/new